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Order Cancellation Policy

 

Thank you for choosing Ferndecory (hereinafter referred to as “we” or “us”).This Order Cancellation Policy explains when and how an order may be canceled, as well as the related handling process after a cancellation request is submitted.

1. Scope of This Policy

This policy applies to orders that have been successfully paid for through our online store.All cancellation requests are reviewed based on the real-time status of the order in our system.

2. Orders Eligible for Cancellation

You may request to cancel an order if all of the following conditions are met:

  • The order has been successfully paid

  • The order has not yet entered preparation, packing, or shipping

  • The cancellation request is submitted within 48 hours of placing the order

If these conditions are satisfied, we will review and process your cancellation request.

3. Orders Not Eligible for Cancellation

An order can no longer be canceled once it has entered any of the following stages:

  • The item has begun preparation or packing

  • Shipping information has been generated

  • The order has been handed over to a carrier or shipped

If cancellation is no longer available, you may apply for a return or exchange after receiving the item, in accordance with the applicable policy.

4. How to Submit a Cancellation Request

To request an order cancellation, please contact us using the contact details provided on our website and include the following information:

  • Order number

  • Email address or phone number used when placing the order

  • A brief explanation of your cancellation request

Providing complete information will help us process your request more efficiently.

5. What Happens After Cancellation

  • Once approved, the order will stop further processing

  • Any payment already made will enter the refund process

  • Refunds will be handled in accordance with our Refund Policy

If the order has already entered a non-cancelable stage, the cancellation request cannot be completed.

6. Important Notes

  • Order processing begins quickly; early submission improves the likelihood of successful cancellation

  • Order status shown in our system is considered final

  • Submitting duplicate requests may delay handling

7. Contact Us

If you have any questions about this Order Cancellation Policy or wish to submit a cancellation request, please contact us using the following contact details:

Address: 3713 OTTINGTON PL, CHARLOTTE, NC 28262-2579, United States
Telephone: +1 (317) 691-7559
Email address: contact@ferndecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)