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Terms of Service

 

Thank you for visiting Ferndecory (hereinafter referred to as “we” or “us”).This Service Policy explains the general rules, rights, and arrangements that apply when you use our online store, including shopping, order processing, and after-sales services.

1. Purpose and Scope

This Service Policy applies to all activities conducted on our website, including browsing products, placing orders, making payments, receiving deliveries, and requesting after-sales support.It applies exclusively to online purchases and does not cover any offline transactions.

2. Account Use and Website Responsibilities

When using our website, you are responsible for ensuring that all account and order information you provide is accurate and complete.We aim to maintain stable website access and basic service functionality within a reasonable scope.

Temporary interruptions caused by system maintenance or unforeseen circumstances may occur, and while we will make reasonable efforts to restore services promptly, we are not responsible for indirect impacts arising from such interruptions.

3. Product Information and Pricing

Product descriptions, images, and pricing displayed on the website are intended to provide general product information.We reserve the right to update product details, availability, or pricing before an order is confirmed due to inventory changes or information updates.

All orders are subject to the information shown on the final order confirmation page.

4. Orders and Payment

An order is considered submitted once checkout is completed and payment is successfully processed.If payment fails or information is incomplete, the order may not proceed to processing.

Confirmed orders will be handled according to our standard operational procedures.

5. Shipping and Order Processing

We offer delivery across Australia.

After payment confirmation, orders are typically prepared within 1–3 business days.Once dispatched, estimated delivery time is 5–15 business days, depending on destination and logistics arrangements.

We work with commonly used Australian delivery providers, including:

  • Australia Post

  • StarTrack

  • Toll

Shipping Fees

  • Orders with a total value of AUD 100 or above (including AUD 100) qualify for free shipping;

  • Orders below AUD 100 are subject to a flat shipping fee of AUD 6.99.

For full details, please refer to our Shipping Policy page.

6. Order Cancellation

You may request to cancel an order within 48 hours after payment if the order has not entered preparation or been handed over to a carrier.Once processing or shipping has begun, cancellation is no longer possible.

If cancellation is not available, you may apply for a return after receiving the item in accordance with our applicable policies.Further details can be found on our Order Cancellation Policy page.

7. Returns and Exchanges

You may submit a return or exchange request within 45 days from the date you receive your item.

Requests may be accepted if:

  • The product has visible defects or functional issues

  • The item received does not match the description

  • There is an obvious colour difference or unusual odour

  • The item delivered is not the item ordered

To assist with verification, we recommend keeping the original packaging and all accessories and providing photos or videos where applicable.

For full details, please review our Returns & Exchanges Policy page.

8. Refunds

Once a refund request is approved, we will initiate the refund process.

Refund Method

Refunds will be returned to the original payment card used at checkout (Visa or MasterCard).

Processing Time

Refunds are generally completed within 1–3 business days, depending on your card issuer.If the refund is delayed beyond this timeframe, please contact us for assistance.

9. Dispute Resolution and Applicable Principles

If a dispute arises, both parties should first attempt to resolve the matter through communication.We operate in accordance with applicable Australian requirements and incorporate relevant GDPR principles in our data handling practices.

We reserve the right to update this policy when necessary and will notify users through appropriate means.

10. Privacy and Data Protection

We value the proper collection and use of personal information.For detailed information about how data is handled, please refer to our Privacy Policy

11. Website Content

All text, images, and page layouts displayed on the website are provided for informational purposes only.Use of this content for purposes unrelated to our website is not permitted without authorization.

12. Limitation of Responsibility

We are responsible only for issues directly arising from the services we provide within the applicable scope.We are not responsible for indirect or consequential impacts.

13. Policy Updates

This Service Policy may be updated from time to time based on operational needs.Updated versions take effect upon publication on the website. We recommend reviewing this page periodically.

14. Contact Us

If you have any questions about this Service Policy or require assistance while using our website, please contact us using the details provided on our website:

Address: 3713 OTTINGTON PL, CHARLOTTE, NC 28262-2579, United States
Telephone: +1 (317) 691-7559
Email address: contact@ferndecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)