Welcome to Ferndecory (hereinafter referred to as “we” or “us”).This Credit Card Payment Guide explains the payment methods supported on our website, the payment process, and important notes to help you complete your online purchase smoothly.
1. Accepted Credit Cards
We support multiple commonly used credit cards for online payment, including Visa and MasterCard.All credit card payments are processed through a secure online payment system.
2. Payment Process
After selecting your items and proceeding to the checkout page, please follow the steps below to complete payment:
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Select “Credit Card” as the payment method at checkout;
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Enter the required credit card details, including card number, expiration date, and security code;
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Review and confirm the payment information, then submit the order;
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Once payment is successful, the system will generate your order and send a confirmation notification.
If payment is unsuccessful, please verify your card details or try again later.
3. Payment Security
We take the security of payment information seriously.During the payment process, credit card information is transmitted using encrypted technology and is used solely for transaction verification. It will not be used for purposes unrelated to payment.
4. Payment Confirmation and Order Status
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After successful payment, the order will enter a confirmed status and begin processing;
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If payment is incomplete or declined, the order will not proceed to processing;
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You may check your order status through the order confirmation email or on the website.
5. Common Reasons for Payment Failure
Credit card payment may fail under the following circumstances:
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Incorrect credit card information entered;
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Insufficient available credit;
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Temporary restrictions imposed by the card issuer;
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Unstable network connection.
If you experience payment issues, we recommend contacting your card issuer or submitting the payment again later.
6. Important Notes
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Please ensure that all credit card information entered is accurate and valid;
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Do not close the browser or submit the order multiple times during payment;
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After payment is completed, please keep your order confirmation information for reference.
7. Contact Us
If you encounter any issues during the credit card payment process or have questions about this payment guide, please contact us using the contact details provided below:
Address: 3713 OTTINGTON PL, CHARLOTTE, NC 28262-2579, United States
Telephone: +1 (317) 691-7559
Email address: contact@ferndecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)