Return and Exchange Policy

 

Thank you for shopping with Ferndecory (hereinafter referred to as “we” or “us”).This policy explains the conditions, procedures, and responsibilities related to returns, exchanges, and refunds after you receive your order.

1. Return & Exchange Period

You may submit a return or exchange request within 45 days from the date of delivery, provided that the conditions outlined in this policy are met. Requests submitted after this period cannot be accepted.

2. Eligible Conditions for Returns & Exchanges

We accept return or exchange requests under the following circumstances:

• The product has visible appearance issues;

• The product has quality or functional defects;

• The product has an unusual odor or significant color difference;

• The item received does not match the order details or product description;

• Returns or exchanges without reason (the product must be unused, with all accessories included, and free from人为 damage).

3. Return Process

To request a return, please follow the steps below:

• Contact us via email or phone to submit a return request. Please provide your order number, proof of payment, reason for return, and relevant photos or videos;

• Our support team will review your request and notify you of the result using your contact details;

• If approved, please send the product to the designated return address below: 3713 OTTINGTON PL, CHARLOTTE, NC 28262-2579, United States

• After shipping the item, please retain the shipping receipt and wait for us to receive the package;

• Once received, we will inspect the item. If the condition matches your request, we will proceed with a refund.

4. Exchange Process

If you wish to exchange an item, please follow these steps:

• Contact us via email or phone and provide your order number, proof of payment, reason for exchange, and supporting photos or videos;

• After approval, we will confirm the exchange arrangement and return instructions;

• Please send the original item back to the designated return address listed above;

• Once the returned item is inspected and approved, a replacement item will be shipped within 1–3 business days.

5. Refund Arrangement

• Refund Method

Refunds will be issued to the original payment card used at checkout (such as Visa or MasterCard).

• Processing Time

Depending on the processing speed of your card issuer, refunds are generally completed within 1–3 business days.If the refund has not been received after this period, please contact us for assistance.

6. Shipping Costs & Return Label

• If the return or exchange is due to product defects, appearance issues, quality problems, significant odor or color differences, or shipping errors, the related shipping costs will be covered by us;

• If the return or exchange is requested without reason, the return shipping cost will be the responsibility of the requester.

• Return Label

Each package includes a return label to assist you in completing eligible return requests.

7. Responsibility Statement

We are responsible only for issues that meet the conditions of this policy and are verified upon inspection.Problems caused by improper use, storage, or other non-product-related factors are not covered.

8. Contact Us